The Leisure Facilities Lettings Manager plays a key role in the effective management, safety, and development of the school’s facilities which include the Sports Centre and the Arts Centre. They will shape and develop a high-quality environment that is available for students and staff during the day, while maximising income through external lettings and community use outside core school hours.
Main Responsibilities: Responsibilities include:
- Oversee the after-school operation of the school Sports Centre, including halls, fitness areas, changing rooms, outdoor pitches and running track.
- Oversee the after-school operation of the Art Centre including main halls, dance studio and drama halls.
- Ensure equipment is maintained, safe, and suitable for curriculum and community use.
- Manage Sports Centre bookings, staffing, and customer experience.
- Support PE staff and extracurricular sport while balancing community lettings.
- Responsible for the opening/locking up of all facilities both morning and evening.
- Ensure an enjoyable experience for all customers visiting the centre(s).
- Respond to customer complaints or inquiries.
- Deal with any incidents such as accidents, emergencies or theft.
- Manage all school lettings, including sports facilities, classrooms, halls, and event spaces to generate revenue.
- Develop and implement lettings policies, pricing structures, and procedures.
- Show good commercial awareness and effective promotion of facilities to encourage external sports clubs, community groups, and commercial users to utilize the facilities.
- Maintain excellent relationships with neighbours and community groups etc.
- Coordinate bookings, contracts, invoicing, and payments.
- Act as the main point of contact for external hirers.
- Ensure lettings operate safely and do not disrupt the school day.
- Ensure sports equipment is set up and ready for bookings.
Ideal Candidate: Skills and knowledge include:
- A passion for sports, physical activity and healthy lifestyles, together with an appreciation of the school’s education and community aims and objectives.
- Operational management experience in a similar sector.
- Knowledge in the application of Health and Safety policies and procedures.
- Ability to drive income generation activities and develop long-term plans for the Centre.
- Experience in helping to set budgets and business targets and reviewing progress against objectives.
- Good interpersonal, time management and organisational skills.
- Good teamworking skills and the ability to lead, as well as motivating a team.
- Business acumen, creative thinking and problem-solving skills.
- Good ICT skills and the ability to work with a range of software.
- Ability and ambition to relate to the requirements of customers from all ages and sectors of society.
- Flexible.
- A customer focused, approachable and outgoing personality.
- Positive mindset and a ‘can-do’ approach
- Attention to detail.
- Self-motivated.
- Tactful and diplomatic.
- Initiative and ability to prioritise own work and that of your team.
- Calm under pressure.
Package Description: Being an employee of Northgate High School allows you access to an Employee Benefits scheme saving you money on many High Street brands, a cycle-to-work scheme, use of the sports facilities, library, and free parking. Hot meals are available on-site during term time. We also offer entry into either the Teachers Pension Scheme or the Local Government Pension Scheme.